We designed an intuitive telecom management system that integrates multiple telecom services into a single, user-friendly platform. Through workshops and in-depth research, we collaborated with industry experts to create an interface that streamlines IVR configuration, call center management, conferencing, and reporting.

By structuring the project into phased integrations, we enabled a smooth transition from existing systems, reducing risks and lowering implementation costs. Our high-fidelity prototypes, interaction guidelines, and detailed documentation ensure a seamless handoff for development teams.